Department of State Case Study:

The team at Altron is responsible for processing passport applications at both the National Passport Center (NPC) and Charleston Passport Center (CPC).  One of our many tasks includes tracking and verifying that every document is secure throughout the application process by providing assistance in protecting Personal Identifiable Information (PII).  In the mail-out area at each high-volume facility, we have improved and developed procedures to ensure that all PII documents are mailed back to the correct applicant in a timely, consistent and secure manner.  By completing audits of the mail-out process, the team at Altron has been able to identify areas of improvement and incorporate approved changes to better streamline the process.